Featured SAP certification C_C4H51_2405 exam test questions and answers

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 5	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 6	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A. Sales contract
B. Custom fields
C. Priority
D. Maintenance plan

Answer: C,D

NEW QUESTION # 67
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Notifications
B. Fine-tuning
C. Workflow distribution rules
D. Service categories

Answer: C

NEW QUESTION # 68
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Opening the main ticket allows you to see all the connected sub-tickets.
B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
C. You can change the status of multiple sub-tickets from the main ticket.
D. You can link multiple tickets to a customer hierarchy using the Grouping feature.

Answer: A,C

NEW QUESTION # 69
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. SLAs are not activated in project scoping.
B. The determination rules have been configured, but not activated.
C. A workflow rule was not scheduled to trigger the determination.
D. SLAS are not configured in fine-tuning.

Answer: A,B

NEW QUESTION # 70
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Name
B. Web Service URL
C. Data Type
D. Data Source ID
E. Usage

Answer: A,B,D

NEW QUESTION # 71
......

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Featured SAP certification C_C4H51_2405 exam test questions and answers

SAP C_C4H51_2405 Exam Syllabus Topics:

SAP C_C4H51_2405 Desktop-Based Practice Exam Software

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q66-Q71):

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